Last updated: 6 October 2026

We respect your privacy. We collect and use personal information only where reasonably necessary to process your purchase, arrange delivery, communicate with you, comply with legal and accounting requirements, and operate our website.

What we collect

Depending on your interaction with us, this may include your name, email address, delivery address, telephone number, and transaction details. Payment information is processed by our payment provider. We do not retain complete payment card details.

How we use your information

We use your information only for the purposes described above. We do not sell, rent, or trade your personal information or use it for unrelated marketing.

We may provide necessary information to service providers, such as payment processors, delivery providers, and Squarespace where required to complete your transaction or operate the website. Some providers may process information outside Australia.

We retain personal information only for as long as reasonably necessary, including where retention is required by law, after which it will be securely deleted or de-identified where practicable.

Access, correction and complaints

You may request access to, or correction of, personal information we hold about you, or make a privacy complaint, by contacting: 

PO Box 33131, Melbourne, Victoria, 3004

We will deal with privacy enquiries and complaints within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Where the Privacy Act 1988 (Cth) applies to us, we handle personal information in accordance with the Australian Privacy Principles.